Frequently Asked Questions
What is SIM unlocking?
Most mobile phone companies will lock their phones to their network, stopping you using it on any other network. Basically, they want to retain your business. SIM unlocking service provided by unlock-now.com allows you to release the network lock from the comfort of your own home.
Is SIM unlocking illegal?
On most countries no, but it is a common misconception that unlocking your phone is illegal. Customer is advised to check local laws before purchasing from us.
How do I check if my phone is locked?
The simplest way to check if your phone is locked is to insert a SIM card from another network and see if the phone will accept it. If your phone is locked you will often see an error message like "Invalid Network SIM... Enter Code".
If you do not have access to a SIM card from another network then there is a less scientific method you can use to check if your handset is locked. Simply look to see if your network has placed their logo on your phone somewhere.
What do I need to unlock my mobile phone?
Remote unlocking by IMEI is a simple, quick and easy solution. All you need to do is to enter the unlock code we will provide you. All our codes include a step by step guide and full 7 days a week customer support. Unlocking your phone remotely by IMEI requires no cables or software, just enter the unlock code when your phone ask to and you're done. There is absolutely no danger for your mobile phone.
How do I find out what is the IMEI number for my phone?
Dial *#06# and your IMEI will be displayed on your phone. Alternatively you can remove the battery and look at the label in the battery compartment which will show you your IMEI number. The IMEI (International Mobile Equipment Identifier) number is a 15 digit number that uniquely identifies your mobile phone from others.
How will I receive the unlock code for my phone?
Your unlock code and easy to follow instructions will be sent to the email address you provide when placing your order. You can also track it on-line through the order tracking page, which will show the unlock code for your phone once it has been processed.
How long does it take to get the unlock code?
Unlock codes are usually dispatched within a few hours after purchase, 90% of our orders are delivered within 1 hour of purchase, however in some cases it can take up to 2 business days.
What payment methods do you accept?
We only accept PayPal payments. You need to create a PayPal account to pay through PayPal.