Frequently Asked Questions
What is SIM unlocking?
Most mobile phone companies will lock their phones to their network, stopping you using it on any other network. Basically, they want to retain your business. SIM unlocking service provided by unlock-now.com allows you to release the network lock from the comfort of your own home.
Is SIM unlocking illegal?
On most countries no, but it is a common misconception that unlocking your phone is illegal. Customer is advised to check local laws before purchasing from us.
How do I check if my phone is locked?
The simplest way to check if your phone is locked is to insert a SIM card from another network and see if the phone will accept it. If your phone is locked you will often see a message like "SIM Network Unlock PIN" on Android phones or "Network is locked, please input unlock code" on Windows Mobile phones.
What do I need to unlock my mobile phone?
Remote unlocking by IMEI is a simple, quick and easy solution. All you need to do is to enter the unlock code we will provide you. All our codes include a step by step guide and full 7 days a week customer support. Unlocking your phone remotely by IMEI requires no cables or software, just enter the unlock code when your phone ask to and you're done. There is absolutely no danger for your mobile phone.
How do I find out what is the IMEI number for my phone?
Dial *#06# and your IMEI will be displayed on your phone screen. The IMEI (International Mobile Equipment Identifier) number is a 15 digit number that uniquely identifies your mobile phone from others. If you see 17 digits instead of 15, you just need to use the first 15 (last two digits are the software version and are not necessary).
How will I receive the unlock code for my phone?
Your unlock code and easy to follow instructions will be sent to the email address you provide when placing your order. You can also track it on-line through the order tracking page, which will show the unlock code for your phone once it has been processed.
How long does it take to get the unlock code?
Unlock codes are usually dispatched within a few hours after purchase, 90% of our orders are delivered within the first 15 minutes after purchase, however in some cases it can take up to 3 business days.
What payment methods do you accept?
We accept all form of payments processed through PayPal. You need to create a free PayPal account to pay securely through PayPal using a credit or debit card, bank transfer or existing funds in your paypal account.